As the plant-based food sector continues to grow (up 11% in dollar sales in 2019 to $5bn), the category has become an integral part of many grocery retailers’ store assortments, marketing, and promotional strategies, according to The Good Food Institute...
Customer supermarket satisfaction is stable after slipping one year ago, with Trader Joe's, Wegmans, and H-E-B all scoring high points for customer service, quality of food, and easy-to-shop store layouts, according to the 2019-2020 American Customer...
Customer satisfaction across major supermarkets chains dipped 1.3% last year with two outliers that gained higher marks: Trader Joe's and Wegmans, according to new data from the American Customer Satisfaction Index (ACSI).