As retail becomes replenishment, the battle will be to own the customer
By Elaine Watson
- Last updated on
“Why should we buy tomatoes and dishwasher tablets at the same time? As the trend toward replenishment grocery develops, we see a disaggregation of ‘food and grocery shopping’ into ‘replenishment grocery" (internet-enabled) and ‘interactive food’ (delivered through a store experience),” predicts Bernstein.